Vocational Placement Kit-PUAOPE016 Manage a multi-team sector Certificate II aggressive or abusive customers SIRXCEG006

aggressive or abusive customers SIRXCEG006 Provide online customer service SITHFAB002 Provide responsible service of alcohol If you require RPL Kits with comprehensive benchmarking

service and maintain medium temperature systems* UEERA0059 Prepare and connect refrigerant tubing and fittings* UEERA0062 Recover and charge refrigerants* UEERA0079 Safely handle refrigerants and lubricants* UEERA0081 Select refrigerant piping

Units of competency BSBMKG441 Develop public relations documents BSBMKG439 Develop and apply knowledge of communications industry BSBMKG440 Apply marketing communication across a convergent industry * We can develop additional elective units that are not listed on request (Please contact us for further information)

Stage 3: Third Party Kit

Core units BSBLDR411 Demonstrate leadership in the workplace BSBOPS404 Implement customer service strategies BSBPEF402 Develop personal work priorities MSFGG4017 Apply standards and codes of practice for the glass and glazing industry MSS403022 Facilitate a Just in Time system Elective units BSBWHS411 Implement and monitor WHS policies

Vocational Placement Kit-PUAOPE016 Manage a multi-team sector Certificate II aggressive or abusive customers SIRXCEG006A work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.