Buyer Solutions Scored 96.29% for Customer Satisfaction

By Janet Spencer

Our team are pleased to report that Buyer Solutions scored 96.29% for customer satisfaction in the recently judged Australian Achiever Awards.

Buyer Solutions was awarded Highly Recommended in the Customer Satisfaction category for real estate services.

The award system focuses on seven criteria, each scored separately, namely:

Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication, Referral and Overall Perception. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% is regarded as exceptional and reflects outstanding customer service.

Buyer Solutions achieved:

96.00% for Time Related Service – phone calls, appointments, delivery

96.67% for Client Needs – is the customer getting or given what they want

97.50% for Care and Attention – all dealings handled with expected care

96.67% for Attitude – politeness, friendliness, handling problems

95.56% for Communication – clarity and courtesy

95.45% for Referral – word of mouth recommendation

95.83% for Overall Perception – consistency, standard of work, presentation

96.76% for Value – does customer satisfaction outweigh the cost

Now in its twenty first year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers- an indication of a well run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.

Some of the comments Australian Achiever Awards received from Buyer Solutions clients are:

“They make me feel very welcome. They know their market and products well and offer an extensive range of services to their customers. They deal with different types of people requiring different levels of help, and they seem to have the ability to understand the varying needs, listening and acting on customer’s instructions well. I am usually in contact with Janet, who is fantastic to deal with.”

“The team at Buyer Solutions were easy to deal with. I was referred to them by my financial advisors. They gave me easy and clear direction about making decisions which would affect the buying of a property. And they chased me for information when I was late in getting back to them. I mostly deal with Janet, the business owner. She is great at what she does and was always happy to follow up any questions I had.”

“Buyer Solutions exceeded all my expectations. They were very professional and followed through on everything we wanted. What I particularly liked about them was that they were able to help us while keeping within our budget. They came highly recommended from a friend and I would also highly recommend them. I was totally satisfied with absolutely everything.”

Buyer Solution strengths:

Understanding customer needs, sourcing property and communication.

This is the seventh time since 2011 that we’ve been awarded a Highly Recommended by Australian Achiever Awards and we couldn’t be happier. It reminds us of what we strive for which is to serve our clients to the best of our ability. We’re proud that the team haven’t dropped below a rating of 96% for customer service since 2015.

For verification of this report, please contact Jody Hartwood, Director, Australian Achiever Awards, award@achiever.com.au

Award Winning Service, Awards & Achievements, Buyers Advocate, Buyers Agent

australian achiever awards, Buyer Solutions