Buyer Solutions scores 97.46% for customer relations and service

By Janet Spencer

Buyer Solutions scores 97.46% for customer relations and service.  

The judging process for the 2015 Australian Achiever Awards for Victoria’s Real Estate Services category was completed on 21st of May.

Buyer Solutions scored a highly recommended 97.46%.

Buyer Solutions achieved:

100% for Client Needs – is the customer getting/given what they want?

100% for Value – does customer satisfaction outweigh the cost?

100% for Communication, clarity, courtesy

Now in its eighteenth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers- an indication of a well run business where satisfied customers are a sign that a business is healthy, worth of praise and increased custom.

The award system focuses on seven criteria, each scored separately, namely:

Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception.  The criteria are rated individually in percentage terms and the final score is an amalgam of these.  Anything above 80% is regarded as exceptional and reflects outstanding customer service.

Some of the comments Australian Achiever Awards received from Buyer Solutions clients are:

I have been recommending them to family and friends all the time because I think very highly of their professional standards.  I know I can trust them because they always let me know what is happening so there are no surprises.

I am very happy with all the areas of service I receive from them.  If I call them with a query which they can’t answer straight away, or if they are away from their desks, they get back to me very promptly.  They are very good at letting me know where they are up to with things.

Their monthly reports arrive on time every time which makes me feel very confident in their professionalism.  This is my first step in the property market and they are addressing all our goals very well.  Our accountant recommended them to us and I am finding them totally trustworthy.

Buyer Solutions Strengths:
Communication
Getting better pricing for customers
Research

For up to date information on what’s happening in real estate in Melbourne, contact Janet at jspencer@buyersolutions.com.au or 0418 101 146.

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