Buyer Solutions
About Us
Melbourne’s Award-Winning Buyer’s Agents
Founded in 2001 by Janet Spencer, Buyer Solutions is a multi-award-winning, independent Buyer’s Agency servicing Melbourne and its surrounding areas. We specialise in helping home buyers, investors, and overseas clients secure the right property for the right price, all while alleviating stress.
Whether you’re searching for your dream home or a perfect investment, Buyer Solutions brings the market insight, negotiation skills, and dedication to make it happen.
The property
Why Choose Us?
- Proven Expertise: Winner of 6 REIV Buyer’s Agent of the Year Awards (2012–2020).
- Trusted by Generations: Repeat and referral business form a large part of our client base.
- Unmatched Service: Achieved 99.36% customer satisfaction in past Australian Excellence Awards.
Let’s Get Started
Contact us today to see how we can help you achieve your property goals.
Why Choose Buyer Solutions as Your Agent
Buyer Solutions’ experienced Buyers Agents are your advocate, ensuring you make informed, strategic decisions.
At Buyer Solutions, we offer
- Access to exclusive off-market opportunities.
- Property inspections, assessments, and comparisons on your behalf, presenting only the best options.
- Education and communication that eliminates stress and enables astute decision-making.
- Professional research, advice, and insights to help you avoid costly mistakes.
- Expert negotiation to ensure you don’t overpay.
- Diligent, thorough representation and advice.
- Access to a trusted network of professionals—lawyers, surveyors, accountants, brokers, etc.
- Connections with reliable tradespeople built over 24 years.
- Full support through to settlement.
Buyer Solutions is a boutique, hands-on, client-focused business. Our track record of repeat and referral business speaks volumes.
Home buyers, we take the time to understand your needs—school zones, commute times, budget, and lifestyle preferences—and handle every detail from property searches and research to negotiations and contract signing.
As a small, family-run firm, when you work with Buyer Solutions, you work directly with Janet Spencer, benefiting from her 35+ years of direct industry experience.
We’ll ensure you find the best property by thoroughly shopping the market and focusing on your property needs.
Faqs
Frequently Asked Questions
What should I look for when selecting a Buyer’s Agent?
Consider the following:
- Is the company a fully licensed estate agency?
- Does the director hold a full estate agent’s licence?
- Does the company derive its income solely from you, the buyer, with no third-party commissions?
- Is the company a member of the REIV (Real Estate Institute of Victoria)?
- Does the company have an impressive industry track record?
- Can they offer personal, one-on-one service?
- Do they have professional contacts they can refer you to?
- Do staff members come from a real estate background?
- Do they have proven property negotiation experience?
- Can they provide written testimonials from past clients?
- Are they happy for you to contact past clients?
- Can they focus exclusively on buying for you rather than selling properties for others?
What are the fees involved with hiring a Buyer’s Agent?
Buyer Solutions’ fees vary depending on the service level:
- Comprehensive Buying Service: We source, shortlist, and secure the property for you.
- Assisted Buying Service: You source the property, and we handle the rest.
- Auction Representation: We represent you during the auction process.
- Consulting Services: Billed hourly or daily.
In Victoria, all real estate fees are negotiable. We frequently offer fixed or capped fee arrangements tailored to our clients’ needs. Once we understand your objectives, we’ll negotiate a fee that works for both parties.
Are Buyer’s Agent fees tax-deductible?
Generally, no. Buyer’s Agent fees are a capital expense and reduce the amount of capital gains tax you’ll pay when selling the property. However, if your primary income comes from property trading, you may be an exception. Always consult your accountant for advice specific to your situation.