Buyer Solutions Rates 92.16% for Customer Relations and Service
Buyer Solutions Rates 92.16% for Customer Relations and Service
The Australian Achiever Awards 2014 judging has recently closed. In Victoria’s Real Estate Services category, we achieved a 92.15% score for customer relations and service. An excellent result, showing that our customer service approach is one of the highest standard.
We achieved:
95.56% for Attitude – politeness-friendliness, handling problems
94% for Client Needs – is the customer getting/given what they want
92.5% for Care and Attention – all dealings handled with expected care
91.67% for Referral – word of mouth recommendation
91% for Time Related Service – phone calls, appointments, delivery
90.91% for Communication– clarity, courtesy and
90.74% for Overall Perception – consistency, standard of work, presentation.
Buyer Solutions strengths were said to be negotiations, customer service and personal interaction. No comments were given on areas for improvement, a fact that as the Director, I am most proud. Comments received from our customers included:
” I am very happy with the professionalism I always get from Buyer Solutions. They are very professional in the way they represent me in negotiations and are always so helpful and friendly when they deal with me. They take their clients’ interests very seriously indeed”
“They are professional, very helpful and really friendly to deal with. This was a relatively new experience to deal with real estate in this way and their customer service was outstanding. They were always happy to answer any questions I had to do with the sale, the process and the outcome.”
“My relationship with Buyer Solutions started about eight months ago and I used them for a particular task, but I was so impressed with what they achieved for me then that I am currently employing them again for another project and I would use them again in a heartbeat.”
For up to date information on what’s happening in real estate in Melbourne, contact Janet at jspencer@buyersolutions.com.au or 0418 101 146.
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