2017 Australian Achiever Awards – Highly Recommended – Buyer Solutions Scores 99.47% for Customer Satisfaction
2017 Australian Achiever Awards – Highly Recommended – Buyer Solutions Scores 99.47% for Customer Satisfaction
Buyer Solutions scores 99.47% for Customer Satisfaction.
The judging process for the 2017 Australian Achiever Awards for Victoria’s Real Estate Services category was completed on 21st June 2017.
Buyer Solutions scored a highly recommended 99.47% – our highest score ever!
Buyer Solutions achieved:
100% for Time Related Service – phone calls, appointments, delivery
100% for Client Needs – is the customer getting or given what they want
100% for Care and Attention – all dealings handled with expected care
100% for Attitude – politeness, friendliness, handling problems
100% for Communication – clarity and courtesy
97.92% for Referral – word of mouth recommendation
98.61% for Overall Perception – consistency, standard of work, presentation
96.67% for Value – does customer satisfaction outweigh the cost
Now in its twentieth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers- an indication of a well run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.
The award system focuses on seven criteria, each scored separately, namely:
Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication, Referral and Overall Perception. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% is regarded as exceptional and reflects outstanding customer service.
Some of the comments Australian Achiever Awards received from Buyer Solutions clients are:
Buyer Solutions were extremely good. the staff I dealt with totally understood my needs and were really lovely. They were so responsive and helpful in following up on any questions I had. Janet came across as a very genuine, upfront and honest person who I could trust. She was highly professional and I felt completely confident and reassured by her judgement.
Buyer Solutions do what they say they will and always deliver. They are very prompt with questions and follow up where there is a need. They are very understanding with what landlords have to go through with respect to tenants. the people I deal with on a regular basis are Amelia and Janet, both of whom provided excellent service in their management of the rental department.
They are a small company and while sometimes getting things done can be an issue with a small company, in their case it has not been a shortcoming at all. They are very good at providing a personalised service. Rather than feeling like I am dealing with a company, i feel like I am dealing with an individual who is putting an effort into getting to know me and understanding my needs. The good relationship we have developed makes working with them so easy.
Buyer Solutions Strengths:
Meeting clients needs
Rental management
Personalised service
For verification of this report, please call Jody Harwood, Director, Australian Achiever, +61 402 045 971
Buyer Solutions has entered the Australian Achiever Awards in 2011, 2013, 2014, 2015, 2016 and 2017.
For up to date information on what’s happening in real estate in Melbourne, contact Janet Spencer jspencer@buyersolutions.com.au or +61 418 101 146.
+61 39816 8555