Australian Achiever Awards – Highly Recommended – Buyer Solutions Scores 96.29% for Customer Satisfaction
Australian Achiever Awards – Highly Recommended – Buyer Solutions Scores 96.29% for Customer Satisfaction
Buyer Solutions scores 96.29% for Customer Satisfaction.
The judging process for the 2016 Australian Achiever Awards for Victoria’s Real Estate Services category was completed on 24th May 2016.
Buyer Solutions scored a highly recommended 96.29%.
Buyer Solutions achieved:
100% for Care and Attention – all dealings handled with expected care
98% for Time Related Service – phone calls, appointments, delivery
97.92% for Referral – word of mouth recommendation
96.67% for Value – does customer satisfaction outweigh the cost
96.67% for Attitude – politeness, friendliness, handling problems
95% for Client Needs – is the customer getting or given what they want
92.05% for Communication – clarity and courtesy
95.37% for Overall Perception – consistency, standard of work, presentation
Now in its nineteenth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers- an indication of a well run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.
The award system focuses on seven criteria, each scored separately, namely:
Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% is regarded as exceptional and reflects outstanding customer service.
Some of the comments Australian Achiever Awards received from Buyer Solutions clients are:
It is a small, locally run real estate agency who have been in the area for years so have a great knowledge and understanding of the local market. They have been most impressive in finding me exactly what I had in mind and are trustworthy and ethical in their approach.
There is always an air of professionalism in anything they organise on your behalf. This is a personal, boutique style service which is very attractive. They keep you in the loop and let you know of any issues which may arise.
We have been using their real estate expertise for almost ten years and have developed a good, personal relationship with them. They take the time to get to know you and learn what you want and what you expect and ensure all these are met.
Buyer Solutions Strengths:
Locating properties
Communication (x2)
Areas for improvement and ideas for expansion:
No comments received
For verification of this report, please call Geoff Harwood, Director, Australian Achiever, 1800 638 318
Buyer Solutions has entered the Australian Achiever Awards in 2011, 2013, 2014, 2015 and 2016.
For up to date information on what’s happening in real estate in Melbourne, contact Janet Spencer jspencer@buyersolutions.com.au or +61 418 101 146.
+61 39816 8555